Refund Policy

Customers must pick up all pre-ordered items directly from participating vendors during Fill Your Pantry on Sunday, November 8, 2026, between 12:00 PM and 4:00 PM, unless they have selected home delivery.

Customers are responsible for reviewing their items at the time of pickup or upon delivery to make sure their order is complete and the products are satisfactory.

Participating vendors are responsible for the quality, safety, and accuracy of their products and product descriptions. If you have a question or concern about a product, please speak directly with the vendor whenever possible.

Refund Requests

Refunds must be requested on November 8, 2026, either:

• In person at the Fill Your Pantry Information Booth during the event; or

• For home delivery orders, by emailing fyp@willamettefarmandfood.org on the day of delivery.

If requesting a refund by email, please include your name, order information, the product in question, the vendor's name, a description of the issue, and photos when applicable.

Refunds may be issued when an item is damaged, missing from an order, or materially different from its product description. Refund requests will be reviewed by Fill Your Pantry organizers before being approved.

Approved refunds will be processed within seven business days. The amount of time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Unclaimed Pre-Orders

Customers are responsible for picking up their pre-orders during the designated pickup period. Orders that are not picked up by 4:00 PM on November 8, 2026 are not automatically eligible for a refund.