Terms of Service
By placing an order through the Fill Your Pantry online marketplace, you agree to the following terms:
Orders & Payment
Each order placed through the Fill Your Pantry online marketplace represents a commitment to purchase the products selected. Orders are charged when they are placed.
Participating vendors receive and prepare their own pre-orders and are responsible for bringing completed orders to Fill Your Pantry for customer pickup.
Pre-Order Pickup
Customers are responsible for picking up their pre-orders directly from participating vendors during Fill Your Pantry on Sunday, November 8, 2026, between 12:00 PM and 4:00 PM, unless they have selected home delivery.
Customers who do not pick up their orders during the designated pickup period are still responsible for payment. Unclaimed products may be donated or otherwise distributed after the event and are not automatically eligible for a refund.
Product Quality & Information
Fill Your Pantry brings together independent farmers, ranchers, fishers, food producers, and other local vendors. Because many products are grown or produced on a small scale, natural variations in size, shape, color, appearance, and availability may occur.
Each participating vendor is responsible for the quality, safety, labeling, licensing, and accuracy of the descriptions of the products they sell, as applicable to their products and business.
Customers should review product descriptions, ingredients, allergen information, storage instructions, and other information provided by individual vendors before purchasing when relevant.
Product Storage
Customers are responsible for properly storing products after pickup or delivery. Storage life varies depending on the product and storage conditions.
We encourage customers purchasing bulk food for winter storage to review our Fill Your Pantry Storage Primer for information about storing different types of local foods.
Refunds
Refund requests must follow the Fill Your Pantry Refund Policy.
Generally, refund requests must be made on the day of pickup or delivery for products that are damaged, missing from an order, or materially different from their product description.
Customers may request assistance at the Fill Your Pantry Information Booth during the event or contact fyp@willamettefarmandfood.org for home-delivery concerns.
Approved refunds will be processed according to the timelines described in the Fill Your Pantry Refund Policy.
Event Changes
Fill Your Pantry is a seasonal agricultural marketplace, and product availability may occasionally change due to crop conditions, weather, livestock availability, production issues, or other circumstances outside the control of WFFC or participating vendors.
If a vendor is unable to fulfill an item that has already been purchased, WFFC and/or the participating vendor will work with the customer to provide an appropriate refund or other resolution.
Questions
Questions about your Fill Your Pantry order, pickup, delivery, or these Terms of Service can be directed to:
Willamette Farm & Food Coalition
fyp@willamettefarmandfood.org